Privacy Policy

How we handle and protect your privacy
• Summary

Thanks for choosing and trusting MarketCue to keep a watch on your favorite securities. Maintaining your private information is a serious responsibility, and we want you to know how we're handling it.

We only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we never sell it to third parties; and we only use it as this Privacy Policy describes. If you are accessing our app from the European Union, we also comply with the General Data Protection Regulation (GDPR).

• What information does MarketCue collect and why?

There are two types of information MarketCue collects may collect from the you to ensure operation of the Service we provide to you – “Personal Information” and “Technical Information”

Personal Information – Any personal information about a user which could, alone or together with other information, personally identify them. Information such as a user name and password, an email address, a real name are examples of “Personal Information.” Personal Information includes Personal Data as defined in the General Data Protection Regulation. Personal Information is user provided.

Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, analyze, improve, and optimize our website and service. Personal information may be used to make recommendations specific to your usage and needs, from time to time.

Technical Information - May include information we collect from website browsers, devices, server logs, device or other log information, such as user session or activity logs. Technical Information may be connected to Personal Information such as a username or an email address, or to other potentially personally-identifying information like Internet Protocol (IP) addresses. Technical Information is mostly automatically collected, unless we specifically request the data from the user for troubleshooting purposes or to determine abuse.

Account information: We collect, and associate with your account, the information you provide to us when you do things such as download the app, sign up with us, upgrade to a paid plan (like your name, email address, phone number, payment info). Registration with MarketCue is optional. When you register with us, we require some basic information like username, email and password to create your account. Any more information we ask for is optional for you to provide and may be considered as Personal Information. Account information is user provided data. Without registration information, we identify the user anonymously through their device ID only (see Device Information). If an email address is collected for you, we clearly state why it is being collected. The email address is not use for any purpose other that the one stated while asking for the information.

Usage Information: We collect information related to how you use the Services, including actions you take in your account (like creating, editing or deleting watchlists and alerts, viewing alerts and triggered alerts). We use this information to provide, improve, and promote our Services. Usage information is automatically collected.

Device Information:To identify and maintain anduser demographics we may collect device specific information like device type, device ID, language preference, referring websites, date and time of usage, mobile operating system name and version. We may use some of the above information to troubleshoot user issues, when required. Device information is automatically collected and may be tagged with the specific user personal information.

Cookies and other similar tech:We may use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies, if enabled by you, help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. If you don’t allow the Service to use cookies, this may limit your ability to use some of the Services. We may also use third-party service providers that set cookies and similar technologies to promote our services.

Location Information:To identify and maintain user demographic, MarketCue may collect the user’s Internet Protocol (IP) address to determine the broad level geographic location. MarketCue never collects precise information about the location of your mobile device.

If we need to use any of your personal information for reasons beyond what is stated in this document, we will always ask your permission first.

Marketing:We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive specific marketing material from us, click the ‘unsubscribe’ link in the corresponding emails, or update your preferences in the Notifications section of your personal account.

• How do we share or disclose your data?

With your consent, we may share information that you have provided us, according to the guidelines below.

We do not share, sell, rent, or trade Personal Information with third parties for their commercial purposes, except where you have specifically given us your consent to.

We do not disclose Personal Information outside MarketCue, except in the situations listed in this section or in the section below on Compelled Disclosure.

We do share certain aggregated, non-personally identifying information with a limited number of third-party vendors or services about how our users are using the Service or are responding to offerings offered on MarketCue. For example, we use Google Analytics on MarketCue to help us analyze your use of the Service and diagnose technical issues.

We may share Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Policy by signing data protection agreements. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services.

We use third-party advertising companies to serve ads when you visit our App. These companies may use non-personally identifiable information (not including your name or email address) about your visits to the App in order to provide advertisements about goods and services of interest to you.

• How can you control and access the information we collect?

If you're already a registered user in MarketCue, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting our support email. You can control the information we collect about you by limiting what information is in your profile, by updating out of date information, or by contacting our support email. See Contact Details for the relevant email address

If MarketCue processes information about you and you do not have an account, such as information received from third parties, then you may access, update, alter, delete, or object to the processing of your personal information by contacting our support email.

• Cross Border Data Transfer

We are a global business. Personal Information may be stored and processed in any country where we have operations or where we engage service providers. We may transfer Personal Information that we maintain about you to our trusted recipients in countries other than the country in which the Personal Information was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your Personal Information remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

• Compelled Disclosure

MarketCue may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, MarketCue strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

• Children and Minors

MarketCue does not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@marketcueapp.com . We will delete such information from our files within a reasonable time.

In complying with court orders and similar legal processes, MarketCue strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

• Security

MarketCue takes all measures reasonably necessary to protect Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of Personal Information. MarketCue transmits Personal Information using SSH, HTTPS, and SSL/TLS.

• Retention

We will retain your data for as long as you use MarketCue and for a reasonable time thereafter. We will retain automatically collected technical information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete your Personal Information that you have provided via MarketCue, please contact us at support@marketcueapp.com , and we will respond in a reasonable time. Please note that some or all the user provided data may be required for the Application to function properly.

• Changes to the Privacy Policy

If we’re involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and, will post the most current version on our app. If a revision meaningfully reduces your rights, we will notify you.

You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

• Contact Information

If you have any questions regarding privacy while using MarketCue, or have questions about our practices, please contact us via email at support@marketcueapp.com .